Store Policy

STORE POLICY

RETURNS & EXCHANGES

Return of hair will only be accepted if the lace has not been cut off, it's not showing any signs of wear, no perfume/odor, makeup, etc.

If you choose a refund, we do not refund the delivery fee.

Please ensure measurements are taken properly because we will not issue a refund due to improper measurements. If you have any questions or concerns or need help with your measurements please contact us at Themakeoverchic@gmail.com  or book a consultation. Wig Construction Policy Customization may vary depending on the hair and lace closure/frontal you provide. We cannot guarantee that your hair will style correctly or your knots will bleach to the correct level. It is recommended that you purchase a wig from our collection to avoid this issue. We accept hair that has been previously used for unit construction but the hair needs to be clean and free of any thread or glue.

PROCESSING TIMES

Ready to wear: 1-3 business days Custom units: 7-15 business days Premade: 7-14 business days Unit maintenance: 5-7 business days Unit Customization: 5-7 business days Closure/ Frontal replacement: 7-10 business days Extensions, Closure/frontals, and accessories: 3-7 business days.

SHIPPING* Once your order has been shipped you will receive a tracking number. Please allow 2-48 hours for the tracking to be updated. In order for you to receive your package you have to be present at the time of delivery to sign for your package. In the event you are not able to sign for your package please reach out to your local delivery office to schedule a re-delivery. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
SHIPPING AND PROCESSING TIMES ARE SUBJECT TO CHANGE